Dang—sorry to hear you need to cancel!
Here’s a breakout of the fees if you cancel:
- Greater than 48 hrs before your Mystery start time = No charge whatsoever
- Less than 48 hrs but greater than 24 hrs before your Mystery start time = $20 planning fee
- Less than 24 hrs before your Mystery start time = $50/per person
More info here:
We try and be as flexible as possible and will move as many mountains as we can to work with you. However, because we’re booking things on your behalf, short notice cancellations are tricky.
If you’re canceling more than 48 hours in advance:
Head to https://my.mystery.sh/mysteries and click the pen icon at the top right of your Mystery and click “cancel”. Better yet, don’t miss out and reschedule. More on that here.
If you’re canceling between 48 and 24 hours:
We may not be able to recoup what we had booked for you, but we’ll only charge you the $20 planning fee.
If you’re canceling with less than 24 hours:
This one is tough, at this point it will be near impossible for us to get a refund. Mysteries canceled within 24 hours of the Mystery start time will incur a charge of $50 per Mystery participant.
See our official cancellation policy from our terms of service: Here.
Can’t make it but want to give the Mystery to someone else? We can make that work, but it’s unlikely we’ll be able to customize the Mystery to whoever you give it to. That means they’ll need to get picked up close by where you selected, and ideally fit the night out you requested.