Dang, we’re sorry to hear it—but we get it.
We try and be as flexible as possible and will move as many mountains as we can to work with you. However, because we’re booking things on your behalf, short notice reschedules are a little tricky.
If you’re rescheduling more than 48 hours in advance:
Head to https://my.mystery.sh/mysteries and click the pen icon at the top right of your Mystery. You can make any changes you like right through there.
If you’re rescheduling between 48 and 24 hours:
We may not be able to recoup what we had booked for you, but we’ll only charge you the $20 planning fee.
If you’re rescheduling with less than 24 hours:
This one is tough, at this point it will be near impossible for us to get a refund. Mysteries canceled within 24 hours of the Mystery start time will incur a charge of $50 per Mystery participant.
Can’t make it but want to give the Mystery to someone else? We can make that work, but it’s unlikely we’ll be able to customize the Mystery to whoever you give it to. That means they’ll need to get picked up close by where you selected, and ideally fit the night out you requested.